Privacy Policy

1. Information We Collect

When you use BlockRelease services, we may collect the following categories of information:

• Contact Information — name, email address, and communication details provided when submitting a case or contacting support.
• Transaction Data — blockchain transaction IDs, wallet addresses, and related on-chain data necessary to investigate and recover your assets.
• Device & Technical Data — IP address, browser type, operating system, and usage logs collected automatically for security and analytics.
• Chat & Communication Records — messages exchanged with our support operators, retained for quality assurance and case management.
• Case Documentation — any files, screenshots, or evidence you voluntarily submit as part of your recovery case.

2. How We Use Your Information

We use collected information exclusively to provide and improve our services:

• To investigate, process, and manage your blockchain recovery case.
• To communicate with you regarding case status, updates, and resolution.
• To verify your identity and prevent fraudulent submissions.
• To improve platform performance, security, and user experience.
• To comply with applicable laws and regulatory requirements.
• To generate anonymized analytics for internal research and service improvement.

3. Data Sharing & Third Parties

BlockRelease does not sell, rent, or trade your personal information. We may share limited data in the following circumstances:

• Service Providers: Trusted third-party vendors (hosting, analytics, security) who assist in operating our platform under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority, we may disclose data as legally mandated.
• Blockchain Partners: Anonymized transaction data may be shared with blockchain forensics partners strictly for the purpose of asset recovery.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

• All data transmissions are encrypted using TLS/SSL protocols.
• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments.
• Chat and case data are stored on secured, access-controlled servers.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active case data is retained for the duration of your case plus 2 years.
• Communication records (chat logs) are retained for 12 months.
• Technical logs (IP, browser data) are retained for 90 days.
• You may request deletion of your data at any time, subject to legal obligations.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request erasure of your personal data ("right to be forgotten").
• Portability — Receive your data in a structured, machine-readable format.
• Objection — Object to certain types of processing, including marketing communications.
• Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@blockrelease.io.

7. Cookies & Tracking

BlockRelease uses minimal cookies strictly necessary for the operation of our platform, including session management and security tokens. We do not use third-party advertising cookies or tracking pixels. You may disable cookies in your browser settings, though this may affect platform functionality.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, please contact us immediately for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy. For material changes, we will provide prominent notice.

10. Contact Us

For privacy-related questions, requests, or concerns, please reach out:

• Email: privacy@blockrelease.io
• Support Chat: Available via the Live Support widget on our homepage.

BlockRelease v1.0 · Privacy Policy · © 2019–2025 BlockRelease. All rights reserved.